Privacy and Data Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Betwarts. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage your information. This page covers the types of data we collect, how we use it, who we may share it with and your rights under Canadian privacy expectations.

Types of data we collect

We collect a range of information to provide and secure your account, process transactions and comply with legal and regulatory requirements. That includes personal details you provide directly, technical and device information collected automatically, and transactional records created as you use our services.

Personal data

Personal data includes name, date of birth, address, email, phone number and government ID documents submitted for verification. We also keep account credentials, contact preferences and any correspondence you send to our support team.

Technical data

Technical data covers IP address, device type, browser version, operating system, language settings and log files. We use this information to maintain site performance, detect fraud and improve security.

Transactional data

Transactional data includes deposits, withdrawals, bets, game activity and payment method details. We retain records of transactions, timestamps and any related accounting or compliance notes necessary to manage your account and meet legal obligations.

How we use your information

We use collected data to operate your account, process payments, verify identity and prevent fraud. Information also supports customer service, dispute resolution, risk management and compliance with applicable laws. Where permitted, we may use aggregated or anonymized data for business analytics and service improvements.

Data protection practices

We store personal information securely and limit access to authorized staff and service providers. Technical safeguards include encryption in transit, access controls and routine security reviews. We train team members on handling personal data and monitor systems for unauthorized activity. While we work to protect your information, no online system is completely risk-free.

Cookies and tracking technologies

We use cookies, web beacons and similar tools to personalise your experience, remember preferences and measure site performance. Some cookies are essential for account security and transaction flow. You can manage cookie settings through your browser, but disabling certain cookies may affect site functionality.

Information sharing and third parties

We share personal information with trusted third parties that provide services on our behalf - for example payment processors, identity verification providers, fraud prevention services and hosting partners. We require these providers to protect your data and use it only as instructed. We may also disclose information to comply with legal requests or to protect our rights and users' safety.

User rights

You have the right to request access to, correction of or deletion of personal data we hold about you, subject to legal or operational restrictions. You can also object to certain processing activities or request restriction where applicable. To make a request, contact [email protected] and include enough detail for us to locate your account.

Access, correction and deletion

When you request access or correction, we will verify your identity before responding. If you ask us to delete your account, we will close access and retain certain records as required for legal or auditing purposes. We will inform you of any limits to deletion when we respond.

Privacy policy updates

We may update this policy from time to time to reflect operational changes. Material updates will be posted on this page and, where appropriate, communicated through your account. Please review this page periodically to stay informed about how we protect your information.